I learned the existence of this book following the conference at Pierre Pezziardi lAgile Tour 2012 at Microsoft in Issy Les Moulineaux.
Pierre came to us telling his rich background of experience including various dune startup creation in the field of microfinance, but also and above its return of experience WHEN IT was CIO of a large conventional bank.
This book is highly fictionalized (some) history of what it has set up or wanted to establish in this bank.
It is also available online here: [...] where the author invites you to submit your comments by chapter in order to improve it.
Basically the synopsis at the beginning this is the bazaar in the bank, costs linformatique increasingly expensive and user services are however not happy because applications take forever to be developed, and the final The application does not correspond at all to what is requested by users and this is more full of bugs.
But thanks to two lentremise Lean consultants (external and internal), a pilot team is mounted then gradually spread the good news about the improvement and continuous dune multidisciplinary team breaking the silos, to change the whole bank.
Book One interesting mottoes is "if you can ensure that your extension becomes useless (thanks to the improvement continues) you are promoted". Indeed a major obstacle to this is the improvement quau ultimately must be less people to do the same job, when suddenly sen realize this seriously cool will daméliorer things. Another solution proposed by the book to "recycle" the people is to ensure that the bank offers consulting offerings to other companies.
To summarize this book is interesting for laspect change management and how to remove some of the barriers to change, but also for those unfamiliar with the world of retail banking this is an interesting immersion in this business, then writing in the form of a novel reads very well.
