Suitable for film scanning

After the disappointment with the CANON 9000fMarkII I bought the EPSON V 550. The case is more labile than that of CANON. No built-in power supply. But positive is to avoid paintwork. Hidden and undocumented is the power switch in a hidden lateral trough. With sharpness u. Color intensity at KB and MF scan I am satisfied. The results are a little better than the old V 200. The scanning software can be operated almost intuitively. Storage is possible in many formats.
Every time after turning on the scanner, it takes an eternity until it wakes up. Previously this was the time of "warming up".
The suggested in prof.Modus possibility of storing different. Scan settings not working well. Had this one day intensive telephone contact with the support. Unfortunately, here too little competent partner.
For the long start time was allegedly to blame my firewall. I have a single PC. Well, I naively EpsonScan opened in the firewall. The start time was of course just as long. The problem of storage of scan settings should be fixed with a new installation of the scanning software.
Unfortunately, the problems remain the same even with the new version. In a recent support contact I received now the information that my PC was at fault at all.
My objection that the normal deinst command not all Epson deleted entries, was not accepted. Unfortunately, I drew attention to the many remaining reg messages by EPSON. Now Microsoft has been declared as the culprit. I should therefore turn to MS. And immediately was launched.
Well, I can be glad that not my current supplier is still debt.
The fact is that there is no specific program of Epson restore for Windows, but only for Mac. So I was always looking for reinst. the old nonfunctioning default settings. Have also inst on XP parallel scanner. Unfortunately here also the same restrictions on preferences. The same behavior as in W7.
Conclusion: The default settings are only reproducible for regulatory submission. When setting film restricted to resolution u. Color / SW.Gilt with me for W7 u.XP. Unfortunately, is not noted in the manual.

Remains for me the negative experience EPSON Support (a lady did not even know the difference between film and Reflective) and as positive the film sufficiently sharp scans.