On the part of the manufacturer there is absolutely no support. There are always referenced in standardized emails to the seller, but the can help me (as well) not. Through contact with others I know mitlerweile that I am not alone with my problems. On the part of EQ-3 is not responding, a service of its name does not deserve.
I can do at the present time only the following statement: a good solution with potential, but completely immature and problems you will be left alone. Looking back, I had a lot of trouble, and have put several hundred euros in the sand. Therefore, only one star, zero stars will not do so.
original recession:
I have an apartment that I rent a Flat with 5 rooms and two bathrooms. The heating costs, I can not settle separately, but calculate each tenant a fixed lump sum.
Unfortunately, I've noticed more often that the heating is on and the windows open, but no one is in the apartment. Even in the winter. Kost nix .....
This waste of energy I have now advanced to the system a bolt or a cube. I can understand the radiator now from my apartment (located in the same house) runterregeln when no one is there and once again "forgot" was ....
Through the windows contacts the heater regulates down automatically when the heating was started and the windows are open. This will save a lot of energy, I guess I have to invest to get out very quickly ....
From a long-term experience, I am still a bit away, but the other recessions make me positively. It would be nice if you could set up user accounts with the software or the APPS. So tenants, for example, could the weekend drive home your room warm up before, if you turn off Mondays return or the heating from a distance if they have forgotten the times ..... A week program uses as little. But even so, the system is great.