Top service from the manufacturer! Assembled roles could be better

I have been given the bed about 2 months ago.
It really is a beautiful and simple room bed. Genaus I was looking for.
The structure of the bed is relatively easy on the hand. The adjustment of the bed is relatively well solved.
Just unscrew solve and bring to the desired height. It is therefore possible that the lying surface of our parents bed forms a plane with the bed room.

As for the quality I was initially very disappointed!

The bed can hardly roll his wheels mounted on laminate.
These are the roles more like a push or trail on the floor.
Well, if you look at the cheap plastic rollers this is not surprising look.
For these roles were not built ...

Even the material used had his quirks.
When strong push against our staircase is one of the 4 wheels including wood aborted.
From wood because you can not speak more like a kind of press stuff.
That's why it was not surprising that is directly canceled a foot including role.

Top Service of Roba!
When I had the defect complained at Roba I was sent directly gratis a complete new part including role.
And the best part ... it was without any red tape.
I had no bill of the bed because I had received this gift.

So I imagine great service! That's why even 4 star!

For the price, the quality is completely appropriate and in combination with the service just great.
However, you should be working on the quality of the rolls a little. If the roles were better there even 5 stars!