last week I found in my car a screw, of which I did not know where she came from. This morning I Cybex Solution X-fix lifted out of the car, while I fell against the back part. The last of originally 4 (?) Screws had goodbye. The other two screws are probably somewhere between the seat cushions. After doing some research on the internet I have found that I am not the only one of that happened. I have reports of two other Cybex models found on the Internet, which also have solved screws. After I was allowed to read on the Cybex Homepage nor that already can break in to a missing screw, in an accident by the force of the whole seat apart, I'm honestly pretty operated! E
And on the subject of customer "service". My husband has this morning at the seat Cybex complained (the 2-year warranty run only in one week off). He was told that he has to send in the seat. When he asked if he then the next time to carry on his lap his son, they referred him to the retailer.
That's what we did. Kudos to Amazon: "a new seat is delivered as soon as possible!" If I will, however, want to keep, that's another question.
