Absolutely unacceptable Service

We currently based damage to our washing machine, on Amazon, and protected by the warranty extension. After damage report we waited six days for a first contact the service provider, which then came up with an appointment offer another 9 days in the future. Thus, today created a waiting period of 15 days from the date of damage to an assembler for the first time will make representations to locate the damage. Then remains off to wait a certain spare part might need and when an installation appointment is offered for it. What is certain is that after an initial survey of a planned Friday, the third weekend passes and we therefore have to make do at least 3 weeks without a working washing machine. And that in a 5-person household. So - this guarantee is definitely not worth their money.