1 run, quote:
. "In the case of total loss, you will receive a replacement device of the same kind and quality that is not possible, you will be reimbursed according to the following scale:
1st year (after purchase) = 100% of the purchase price
2nd year (after purchase) = 80% of the purchase price
3rd year (after purchase) = 80% of the purchase price
4th year (after purchase) = 60% of the purchase price
5th year (after purchase) = 40% of the purchase price "
Question: The guarantee is usually min. 2 Years. In which case, as a reimbursement in the 1st year after purchase is possible if the ERGO insurance basically only takes effect from the 3rd year?
2. You run, quote:
"In the case of total loss, you will receive a replacement device of the same kind and quality."
That sounds good, but it remains unclear following:
- Who determines whether the defective unit may be repaired nor, a replacement unit is provided, or the reimbursement intervenes?
From this the following, specific questions are derived from:
- As long as the manufacturer offers repair, ERGO acquires within the term of the insurance (2-3 years beyond the manufacturer's warranty) repair costs in full?
- As long as the model is available on the open market, ERGO acquires within the term of the insurance (2-3 years beyond the manufacturer's warranty) the replacement of the machine full?
3. You run, quote:
"The repair / adjustment is free for you. You have no deductible."
Within the warranty period of the manufacturer's me no scenario can be seen, where one remains as a regular customer covered by the guarantee without desecrating machine. The following case study:
- Coffee Machine Saeco HD8753 / 95 at the original price of 479, - Euro
- Serious shortage (electronic failure, brewing unit faulty etc.) in a 3 year extended warranty: repair costs 250 euros
In reference to the tee "5th year (after purchase) = 40% of the purchase price" results in an economic total loss at jedwedem repair costs from 191,60 Euro. What is the procedure here? Repair or refund?
If the refund takes: like this does not eienr deductible through the back door? Finally, with no co-payment by the customer yes no machine erlangbar, right?
Thank you for answering the questions in advance!
PS: until then I forgive one out of five stars, depending on the response afterwards like more.
