The printer was broken on arrival. The contacted CANON support service told me, the printer must be returned. All Office Supplies has the return request simply deleted without giving any reason. After several e-mails they have final agreed that I still send back the printer. At his own expense !!! The postage to UK cost 18,90 Euro. For weeks, I ask for refund of postage, after all it's not my fault that the printer was broken. All Office claiming they would look into it. So it looks like, but I never see the money more !! Worse, the services of a seller not be!