Instructions catastrophic dual customer service phone incompetent

First of all: I have 20 years experience Internet and come with my Smartphone in WLANs have no problem. Nevertheless, I have not been able to get with the help of instructions and calls to the Technical Consultancy of the dual function of Internet radio in transition.

The instructions for use does not match the menu on the radio. Submenu items are untraceable Radio, where they should be according to instructions. In some sub-menus you entered not in yourselves, because the radio suddenly instead begin a search. You end up in a submenu, in which one does not enter wanted, sometimes does not work the "Back" button to the previous level, you have to turn off the radio and start from scratch. The whole structure of the instructions and the wording is confusing and convoluted and user-hostile.

The technical advice on dual customer service phone puzzled around even and gave nothing worthwhile on its own.

I curse the precious eight hours lifetime that I have spent in the vain hope to get on the radio but fails to run.