Company treated customers like dirt

Have the mixer and was ordered two weeks zufrieden.Nach 2 weeks and 2 days of the knob is broken front. Ie 14 days return policy are gone for 2 days.
Have now 3 times sent an email to the manufacturer Clatronic. On 2 mails was no response except the automatic confirmation of the email Erhaltes. In the third I was informed a homepage on which I shall all complain again. But on this side, unfortunately, can not be claimed all items, since these are defined. Today I then phoned the company and my situation briefly described.

In response I got: Well then, you'll just have to wait irgedwann someone will ever get back to you and has just hung up !!!!
!!! Insane insolence A company that your customers down treated like dirt from above.

Clatronic -> No thanks, niee again.