After the software is delivered, I followed the instructions to get my product key, which posed no problem until I choose my university had. The problem was that for my university several options were listed and I had chosen the wrong thing, therefore Microsoft did not recognize my university mail.
I thought I would have to turn to the expensive Hotline, as has been reported in some reviews, but I was able to avoid God thanks. I've just tried again and selected from the list Uni another variant for my university and lo and behold, it worked! Within a few minutes of my product key was sent to my e-mail address.
The problem was easy to solve. In my university mail the name of the university is not included, but only university town in which the university. I first had the variant chosen name of university and country in English, so Germany. That was enough to make my university mail will not be accepted. On my next attempt I have made the right choice, I think it was Uni name plus the city (all in German!), And it worked, so I did not have to call the hotline.
I recommend you therefore to undertake a new attempt when multiple versions are available for your university before you call the Hotline.
I hope my advice helps you along! I Wish You Success!