Customer completely insufficient

What is not at all the customer service. I had registered myself for an update service, because I wanted to work with the latest versions of years. Besides the fact that the installation routines were completely outdated complicated and lengthy, provided the updates for me very little utility. I had therefore decided to terminate the update, which can be done online at Haufe Verlag. Immediately after completing the online form, I received a confirmation e-mail, after which the update service should be terminated with immediate effect. I thought that there was no need for me. So I was wrong!

Ten days after the confirmation of cancellation sent Haufe another update. Haufe puts the updates at no return paperwork so that I first put the envelope containing the sealed CD aside. Some time later I received a reminder to balance the account for the update. Since then I carry correspondence, in the crowd to Terms and "generous" and "customer-friendly" rules around riding. I, however, take the position of having to pay no update what Haufe sent ten days after the confirmed termination of the contract. I'm waiting now on simply whether Haufe wishes to resolve the matter in court.

For me, the following applies: Never again products from the Haufe Verlag. Anyone who wants to try it, warned of the update policy and the machinations shown the Haufe publishing house.