I find that the quality of Nespresso machines deteriorates. This is my third machine, the first was the first model, the Essenza, which worked perfectly, especially it was a crema (foam on top) very smooth, then my second machine, the Pixie, almost was not crema and the latter I just bought the Inissia in fact even less. I sent my machine multiple times at Nespresso thinking it was a technical problem but they have never been able to improve it and they never wanted to exchange it. The Nespresso customer service I have to say deplorable !!!
