I bought the 2013 version with LTE namely in April last year.
Initially, the device worked fabulously. The end of December, I then found that was broken microphone.
Disturbing because the "OK Google" is no longer recognized, and for small to shoot movies entsetliches noise could be heard. So I sent it for repair to ASUS. The unit was still a year old and a microphone can not be so difficult to replace. I thought.
Well today I got an email from Asus.
That reminds me that determines nobody would believe here the original volume: (user data, I naturally defaced)
Dear customer Asus,
We would like to inform you that we are your product with the RMA number: XXXXXXXXXX have received: XXXXXX / serial number. The faulted the device defect is not covered by the warranty.
A detailed breakdown of the costs, please refer to the following overview.
Part Number Description Price (EUR excl. VAT) (Euro incl. VAT)
08301-00900100 ME571KL_SIDEKEY_FPC_RF R1.1 1:31 1:56
60NK0090-MB5010 ME571KL MAIN_BD._2G / APQ8064 / 9215M / AS 181.38 215.84
Handling fee 63.00 74.97
Total 245.69 292.37
Under the following link you can confirm or reject the quotation. [...]
Your data are as follows:
- Username: XXXXXXXXX
- Password: XXXXXXXXXX
In case of damage, see corresponding damage patterns the detailed information on the damage type of course also by specifying the login information at this address.
IMPORTANT NOTICE: Please note that the estimate is based on an initial inspection of the unit and initially no binding commitment to an actual feasibility of repair represents
Description Price (€ excl. VAT) (Euro incl. VAT)
Handling fee 63.00 74.97
In case of repair rejection you receive the associated account within 2 business days. Once the payment is confirmed, your product will be promptly returned to you unrepaired.
The following steps must be adhered to, so that your service case can be edited:
1. Once you have agreed to the above-mentioned cost estimate, an invoice is created and sent to you via e-mail and post.
2. Payment must be complete and carried out no later than the specified on the invoice date. The payment options are listed on the invoice.
3. Once the payment is confirmed, will begin the repair. Through this process you will be informed accordingly by e-mail.
Please let us know your decision on [...] with within the next 5 working days.
Should you have any further questions, please contact us via the following email address: [email protected] to contact.
Yours sincerely,
Your ASUS SERVICE TEAM
So in my text:
Your device is with us hostage if they want to have again please pay min. 74.97 When the payment of nearly 300 to get it back even repaired.
Again repair of ones available in warranty device to which only the microphone is defective 292.37
Without Repair 74.97.
ASUS does not decide the way even if there is a warranty claim or. I have not used the unit underwater or so played ping-pong. It's just broken the micro.
So in the future come to me no more ASUS devices into the house.
