Basically, it must be mentioned beforehand that the seller specially refers to the handmade production. That means whatever small irregularities.
In my view, the mortar had sent me supplied not only small mistakes that could be explained by the manual production.
The best impression of the quality of the mortar can best be obtained from the images.
The pictures show my opinion significant quality problems, if not damage (chipping and rough workmanship).
Quality of service:
Simply put: The support was always ready.
After I applied for the return, I got the same to clarify for the better an email from Customer Service with a request for a telephone interview about the case for both sides. I told the customer service with two options (two different days and time slots), where I can be reached. Here took place a return call to a different day that I was not available, but the service staff a message left on the AB (with the info, the next business day to try it again). This deadline was not met.
I then asked again by e-mail to the data needed for a return.
Conclusion:
I had a bad product experience and a poor service experience.
The return was not free - that is why I personally can only advise against a purchase, to be due to the risk of the quality disappointed in connection with the bearing itself to about 6 euros return costs is too high.
