I installed the software and found that the PRINT function of bank statements and transfers made in Internet banking does not work until the 31.12.13. I did after several attempts at 04:01:14 complained in writing to Kaspersky and asked for help. At 08:01:14 I sent a reminder, because I still had not received a decision. At 14:01:14 snooze with a deadline until 17:01:14. If I have hitherto received no information about how the problem can be solved / is, I will return the software DVD on Amazon. JW