Problem-free settlement in case of damage

This insurance has paid off for me. After only 2.5 years, my washing machine was broken. The craftsmen came the next day and had to replace the seal on the door. Cost: 120 Euro. Only then I noticed that I had at that time also completed the purchase of this insurance with washing machine ...
I called the Ergo, these have quickly found based on my address my insurance number in your system, and called me an email address where I should send the bill by the craftsmen and the proof of purchase from Amazon back. That's what I did the next day. Without further inquiry on the part of the insurance I have (about a week later) get replaced the full cost of the craftsmen today!
I had feared that Ergo will try to dodge the payment, but here was very pleasantly surprised. Therefore, full 5 stars!