I ordered before Christmas this photo frame because I find it very visually beautiful. Unfortunately, the photo frame has arrived at that time original packaging in the film to break. The return shipment I unfortunately had to take fully on my cap. You refund costs were only the value of goods of the photo frame. The postage costs I had to pay at this time because there was not offered with free shipping, I got not be refunded. Although I have often inquired by email if I do not get it now or refunded. In response only quantity released text templates returned. As has apparently not even one bothered even a text to write back. Accordingly, I have neither requested by the dealer delivery, as well as my own return shipment costs reimbursed. Say I am sitting on good 7-8 Euro remained for nothing at all. I think if there is no self-indebtedness exists for a damaged product, this should be refunded in all forms of cost. Something like that I ask today as good service. The it's not my fault that it is broken arrived. Nevertheless, I remain in an amount of sit is dissipated into the air. And my email answer to my question, I did not get to this day. Too Bad. The photo frame looked really super. Too bad that it was broken. But in this risk again out of pocket to invest if the next frame should be broken again, I am considering here, unfortunately, no longer buy ...