Service is an absolute disaster

But that's all positive.
Once the washing machine was no sound and no flashing after about two months, I called the service hotline. The service technician was then the earliest possible date (for more than two weeks !!!). The then has only determined that the electronics is defective and needs to be replaced - "lasts about 10 days." Since no one has reported, I called the local service partner for three weeks, "Uh, yeah, the electronics is already there". Next date for installation: 10 days later!
I hope that it really comes someone and repairs the machine. If so, the washing machine was then 6 weeks (!) Not ready for operation.

I can only advise every here to order a Bauknecht washing machine. Better to pay a little more on-site and reasonable service here. That reminds me, the 2 + 2-year warranty are useless if I have to wait ages to repair every time. Never again!