All this promised the system and I've assumed that it is individual cases and detachable things at the problems described.
Especially when it comes to the safety of the house, I could hardly imagine that there are fundamental unresolved fault a brand company.
Basically, the system is a good idea.
Unfortunately, I can only confirm the problems described in the recessions.
The manual is an impertinence. Did they but understood the system, then the programming is theoretically quite simple, as long as you come to the end.
Unfortunately, the keyboard does not always respond. You type the commands or code quickly, so an intermediate step or a digit is not taken quickly, and you start again from the beginning. Even the passage of time, the system switches like once again to its initial status.
Ultimately, this is time consuming and annoying, but then survived for some time.
Then both cylinders have also shown what they can for a few hours.
The finger scans functioned excellently. Each finger was recognized immediately. Even with the code itself could be opened both doors.
With the optional purchasable software now even ekeys (transponder) were added.
Again, not true, the instruction at which the key functions for the inculcation of ekeys was declared. After several attempts, it was resolved. In one of 5 cases of ekey was then detected and fed, so I needed ekeys 20 starts for my 4.
At the end of the day the system has been fully programmed. 16 finger scans, 3 and 4 transponder code words were available to enter the house.
The next day were refused entry in a cylinder with all fingers.
Only code and 2 of 4 ekeys functioned.
After several tests and finally a complete deletion of all users and complete reprogramming the problem was solved and all media opened both doors.
In the afternoon there was another door in the problem that the cylinder while all opening media positively confirmed and was also "Please turn knob" appears on the display. In fact, the door would not let open. The knob turned through. Whether with finger scan, code or transponder. Also, the admin code and recommended in case of failure of the reorganization Databank brought no success. Eventually, after umpteen attempts, we went suddenly. At least at this door. For now the other cylinder briefly refused admission with the same symptoms.
The history that could be read via the software, confirmed in all cases, that the door was opened successfully.
The next morning it was even better. My friendly neighbor walked into our house by turning only the rotary knob. Somewhat surprised, I realized that he was permanently open. Probably all night. After multiple Codeingabe and reorganization of the database, the problem was initially resolved.
Now I have tried in vain to get through Burgwächter Support. There you do not respond to several friendly emails. For calls to be put through as long as until the conversation is gone. Callbacks not occur.
Now in 6 days I'm on a door 3 more times and, not come to the side door again with the above symptoms, which are described in other forums into the house.
I will remove the cylinder, remove the festverklebten keyboards somehow again and the whole return it to the dealer.
Mistakes can happen, however, if not even position is taken and Support is a Fremndwort, then I do not want to entrust my house to access such a company.
In the Internet age, a veremintliches brand companies can afford such a product and as a customer dealing not really long.
Too bad - the TSE 5012 fingerscan has very convinced me during the phases in which he worked. I will probably now invest some extra money and upgrade to a similar system of Simons Voss.
From this product and of the company Burg Wächter I can only urgently advise from my experience, unfortunately.
