Useless & catastrophic Customer

Due to the many positive reviews, we decided as a successor of our beloved HP color laser printer for this device from Brother. The new device should be a multifunction device, preferably with laser printing. The price-performance ratio in the Brother DCP-7055W seemed to agree, conveniently, he was just in the offer (116 EUR) and so I pressed the "Buy" button, with the blissful feeling of having bought a quality product at a bargain price.

The reality was as follows:
- The installation under Windows 7 was idle, the "Control Center 4" setup was slow, then the program is not opened. The cost agree hotline of the manufacturer also could not help us. Ultimately, we were able to solve the problem with the help of Google.
- The print quality of images is abysmal. Now you might be acknowledged that this printer is finally also no photo printer. Right, but from a printer I expect at least that simple Excel graphics can be printed cleanly. Instead graced unwanted white horizontal lines the image.
- Customer service: After the customer the installation problem could not be solved, it was no surprise that this problem could not be solved. After several minutes of talk time then you told us that the device is probably defective and we would get a replacement unit. When we were still no date for the exchange after two weeks and has not responded well to emails, so we phoned again to hear then, that it was a discontinued model and no devices are available.

At the point tore my patience and we wrapped up the exchange on Amazon. Everything ran perfectly. Only the new device showed the same weaknesses. How useless is the print quality of images on this unit, we were out on our last holiday before our eyes, as the QR-Code of our tickets could not be read. Mir reichts now final and the unit returns to Amazon!

The next printer is an HP again.