Exceptional customer service

Exceptional customer service

SSD caddy Apple MacBook Case Macbook Pro with aluminum silver SuperDrive (Electronics)

Customer Review

I decided to buy this bundle (HDD caddy + external box for SuperDrive) after buying a mac book pro used in which the SuperDrive HS was reported. Rather than deliver a SuperDrive, I opted for the fact of having an internal hard drive of larger capacity and an external drive.

I had read the review stating that had to cut two small plastic tabs that protrude into the housing of the SuperDrive, as they prevent the good clip. It helped me very quickly and this allows to have a functional external together.

Regarding the trolley itself, I realized too late that the model corresponded to a mac book pro but not of the series that I bought. The connector was different (ATAPI instead of SATA). Very disappointed, I wrote to the support and what a surprise to receive a return within 2 minutes. After some discussion to check my setup and my serial number, the carrier proposes to send me another caddy format. A few days of waiting later, here it is installed, I am very satisfied, especially the customer service that I find exceptional.

Conclusion: be careful with its serial number, do not hesitate to contact the support BEFORE make the purchase because there are several different sizes of connectors.

In use, it's great ...

Good product 134 Rank: 5/5
December 22
Too complicated! 1 1 Rank: 2/5
January 16
to read but ... Rank: 3/5
May 25
MEDAL DOG ​​CHROME OS Rank: 5/5
August 12
watch casio 19 Rank: 5/5
March 28

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