Shaver has been delivered in its original box

On 18.03.2015 the ordered razor in its original box was delivered. The packaging had already been opened and the accompanying travel case was missing. The styrofoam inside the package was slightly damaged. The goods were explicitly offered as new rather than used. Used or demonstration there were namely already for less than 100,00 Euro.
As the razor was intended as confirmation gift, I decided deliberately for a new unit. Now of course I am deeply disappointed and wonder just whether the goods are sent back. the expense and time frighten me at the moment still a little off.