Exceptionally positive experience with customer service

Exceptionally positive experience with customer service

(4 cable set) COM PAD 3-in-1 Multi-USB charging cable with micro USB, 2x FREE carrying bag. (Electronics)

Customer Review

I can not say anything because I have not had the cable set in use on the article itself. What I can say is that it seems to funktioniern as described. The 3-in-1 makes for my needs sense and that's why I ordered the double pack of 2 x. But now was just a cable and not two as ordered in one of the packagings. Annoying!
But almost simultaneously with the delivery, I received a very nice e-mail from the Customer formulated COM PAD if I was satisfied with the delivery. It was not, of course, I also wrote in the same e-mail reply. Well, it took an hour until I received a response from the customer service to get the article again sent plus another cable set with an apology for the mistake of assurance.
So was the case initially annoying even to a really nice experience of professional customer service. Thank you.
Here is a copy of the mail from the customer on my complaint.

Please excuse the circumstances.
I'm leaving you today a new 3in1 cable set send.

In addition, I make you even a sample of our new Y-cable so.

Perfect 301 Rank: 5/5
May 3
Fast delivery, good quality 2 Rank: 4/5
September 26
c that's all told Rank: 4/5
May 27
Dense content, very rich Rank: 4/5
May 3
great product in 2451 Rank: 5/5
March 10

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