As with Fritz also with us seal the rear center not tight. A thick layer of ice has formed. Customer has been informed, but did not come. Approximately Ringing 1 week later again and complained again. Again no answer wg. Deadline to remedy. This was then 2 more times until finally phoned a company. The said that it was not under warranty (device at the time was about 8 weeks old!). I said it very well going to guarantee. The Lord then ended the conversation and assured to report immediately. After more than 1 week, he spoke up again and then it was finally, after about 5 weeks a date to be agreed. Well, that still had no food in the freezer. Lt. Hotline fixes Bauknecht problems of chest freezers within 48 hours. Has indeed worked out great !!! Bauknecht is the way only a brand of Whirlpool and has nothing to do with the old quality!