Fehlkauf was outweighed by Support Service!

"The product ordered on the basis of read here praise.
Unfortunately, it was no longer usable after the first use.
It did not dry, but the water distributed only on the car paint.
I thought then, maybe in the machine wash "production
remove debris ", this was the end of the cloth.
It had unraveled the complete edge seam 40 degree gentle cycle.
Have a complaint and get the money refunded. For this, 5 stars on Amazon
and for the cloth 0 points to the manufacturer.
Too bad! "
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After a very friendly, customer-call, I was offered to take remedial action.
Talking to me the common problems of "Pingi" cloth was portrayed and what is important,
it would work on a solution.
As I bestätigtet the CEO of ALCLEAR, is soon another "edging" and "sectional shape"
being considered the product to improve the quality sustainably.

After our phone call I received in a very short time a "goodwill package".
Here, it was the product beanstandetet
and view other articles of the manufacturer.

All products had invariably to outstanding functionality and quality.
My Conclusion:

Customer loyalty starts with the customer.
Here the company ALCLEAR's sure to lengths ahead.

..... I hope it stays that way. ;)

PS .: rating has been overridden by serious satisfaction.